For anyone who has not been informed.

No more text alerts.Following message from c2c.

I'm writing to let you know about changes that we are planning to introduce to the current provision of text alerts and email messaging for delays and service disruption information. With effect from 13th June 2010, we will move to an all-email system for providing service disruption information and the existing text alert service will cease from this date. In reviewing the provision of e-based service alerts information to our customers, it is clear that many people now have much wider availability to email-based technology in the office, at-home and on-the-move. Email format is not restricted in the number of characters in a message, so by standardising the dissemination of information in this way, we can help to provide customers with more consistent messages sent to the email address or addresses of choice.


Customers who currently subscribe to the text alerts and email service will be transferred to the email-based service at no cost. If you have already supplied your email details we will automatically transfer you to receive the email alerts so there is no need to re-register for the service.



Customers who currently subscribe to text alerts only and have not submitted your email address at the time of registration and wish to do so now, or you wish to double-check the email address on your registration form please log onto: www.journeycheck.com/c2c/registration ;



If you would still like to receive text alerts, you can register for this with National Rail Enquiries at: www.nationalrail.co.uk/traintrackertext please read terms and conditions for further information on this service.



In addition to the email messaging service, free access to live updates, station departure boards and train performance information are available on our website at: www.c2c-online.co.uk ;



Thank you for registering for our service alerts and I hope the move to a consistent system of email-based alerts will continue to serve your needs and provide useful information to assist you on your travels.



Should you have any queries then please do not hesitate to contact c2c Customer Service Manager kim.gorman@nationalexpress.com




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Email is cheaper than SMS. They are responding to their market, which is reasonably affluent office workers with smartphones. However by doing this they exclude the most vulnerable who do not have access to mobile web.