Comments on: Vprewards.com on your credit card?

By: Daryl Smith

Daryl Smith — Mon, 16 Jan 2012 11:07:24 +0000

It appears that rewardsnow has actually had a e-petition filed against them at the government website for e-petitions, there is only 9 signatories but this is bad news for a company to end up with this sort of practices against the poorer members of society.

This company should be closed down and the directors should be prosecuted and sent to jail.

By: Graham

Graham — Wed, 16 Nov 2011 18:49:15 +0000

I have just picked up on VPRewards taking £18.95 from my bank account since April 2011. As if that was not bad enough the card that they are using expired in 2008. I have now contacted my bank and they are looking in to the case. I have also contacted VistaPrint for an explanation. Needless to say I will never use VistaPrint again.

By: Mike

Mike — Fri, 24 Jun 2011 13:10:45 +0000

A new twist to the game – VPREWARDS said that a full refund was ‘not possible’, but did offer to pay back 50% of the money they had taken.

You then ask yourself whether it’s worth the hassle to pursue a full refund or to cut your losses and accept their offer. By deciding on the latter option I have effectively let them get away with taking £227 out of my account.

(I should have read the email from Michelle on sept 16 2010 before I did this. She phoned VistaPrint and got a full refund)

By: emma

emma — Tue, 22 Feb 2011 14:06:54 +0000

Ditto! My best suggestion is that if your credit card is being debited, cancel the card and ask the credit card company to reissue it with a different number.

By: arlenelesley

arlenelesley — Thu, 27 Jan 2011 15:04:17 +0000

Today have spoken to a man at vistaprint called Romain with reference to the £250 TAKEN OUT OF MY ACCOUNT OVER THE PAST YEAR – SPOKE to the bank who say I have to get it cancelled by vistaprint – by the way it is an old card and this doestnt matter they can take the money if it was issued in my name – I have arraged to see the bank fraud squad next week if I do not get refund from this firm – I am not holding my breath

By: Frank J McGuire

Frank J McGuire — Thu, 06 Jan 2011 21:29:54 +0000

I do not understand why the UK government let companies like VP rewards and highcreditscore run.

Anyway signed up via trialpay then cancelled

Still charged. Awlful customer services, awful company.been charged.

By: nicola

nicola — Fri, 26 Nov 2010 16:41:29 +0000

i am really mad ive had money taken from my account only to be left without any money and four kids to feed gone to the bank to get my money and wondered why its not there and the bank tells me its been debited by someone called rewardsnow so they gave me a fone number and its gone to the frauds department had to cancel my card and my direct debits its a right pain who ever is doing this need locking up coz they are ruining peoples lives

By: Joe

Joe — Mon, 01 Nov 2010 19:32:37 +0000

Well I am SHOCKED.

Contacted Vista print and two calls later have had a full refund (over £600) all paid back to my account and removed from the VP rewards programme. As mentioned by the above person (Michelle) Anyone looking for a refund that supposedly signed up through Vistaprint should cal 0800 496 0350 and quote your vistaprint account number.

Best of luck guys

By: Joe

Joe — Tue, 19 Oct 2010 09:43:08 +0000

OMG, Just got an email from VP REWARDS to advise me that my subscription will increase to £18.95 from the 18/10/10 today is the 19th so i have already been done for a further £18.95.
Called my bank who can’t do anything about it.
Called the above number 0800 496 0350 and eventually spoke to an American called Patrick
Who say he is issuing a cancelation email to VP REWARDS and asking their internal people to issue a refund. My last order with them was in 2006 and the bank was able to tell me it was from that order that i have been paying the monthly charge.
i do check my statements and VP REWARDS is very similar to my insurance firm which at a glance looks okay. I am so gutted almost £800.00 gone just because i wanted to send a christmas card. Needless to say i won’t be using Vista Print again.
They did say that they are a partner firm and no mention of cutting ties with them. still i suppose it depends on who you talk to. they are supposed to call me back today so fingers crossed.
What a mug i am.
Gutted

By: Michelle Day

Michelle Day — Thu, 16 Sep 2010 13:23:25 +0000

I have also been debited monthly for the last 22 months for VP Rewards and ClubPrem.com both to do with Vistaprint.
I telephone Vistaprint on 0800 496 0350 to find out what it was for and straight away she offered to refund me. She contacted to companies while i was on hold and cancelled the subscriptions. In total they have debited nearly £500 from my account. I have been promised a refund within the next 7-10 days (fingers crossed) I will keep you informed if i get the refund.
Since calling vistaprint i have had emails confirming the cancellation of the subscriptions so i just wait for the refund to show on my bank account. I will also keeping an eye out to see if any more debits go through.
Anyone looking for a refund that supposedly signed up through Vistaprint should cal 0800 496 0350 and quote your vistaprint account number.
Vistaprint have assured me that since the beginning of the year they have cut all ties with these companies. Obviously had lots of complaints.

By: Anon

Anon — Sun, 12 Sep 2010 09:07:05 +0000

Adaptive Affinity needs to change their FAQ!

Entry 11 is:

“I am concerned about negative comments I have seen on other sites about Adaptive Affinity.”

and is answered with…

“Negative comments usually arise from misunderstandings or from not following instructions i.e. when someone fails to cancel within the Trial Period and is subsequently charged. Only a very small percentage of members post these comments.”

They need to tag the following onto the end…

“Fear not though, as we’re planning to sue websites that contain anything negative about us.”

See:

http://www.thelondonplan.com/?p=350

http://onemansblog.com/2010/09/04/vistaprint-com-is-threatening-to-sue-me-over-a-blog-comment-really/

and

http://www.consumerdeals.co.uk/news/2010/09/adaptive-affinity-requests-deletion-of-over-190-consumer-comments.html

By: Mike G

Mike G — Thu, 09 Sep 2010 16:18:56 +0000

Wow! Just seen the message!

Are these guys trying to shut down this site? Wonder what is is they’re trying to hide???

Good luck CD… Hope you fight against this company to keep yourself on-the-air!!

By: Adaptive Affinity

Adaptive Affinity — Mon, 23 Aug 2010 23:44:26 +0000

To ConsumerDeals

I am a representative from Adaptive Affinity Ltd and Adaptive Affinity partners.

Firstly I would like to apologize for your experiences to date. It is our intention to keep our
customers central to our business model and it is important that we always offer the best services.

In response to your post I would like to state that Adaptive Affinity Ltd and
partners in no way operate in illegal, immoral or dishonest business practices. Our offerings grow
constantly and allow us to offer great deals and discounts for all our members. We remain in easy
reach of our members and encourage feedback on our services, and are confident that the majority of
our members enjoy good service and benefits.

All our services are clearly explained online and prospective members are always given the
opportunity to opt out of any of our membership programmes. Like in any business refunds are
discretionary and dependent upon the individual circumstances, but we are always committed to
offering a clear and honest service.

Adaptive Affinity operates in a consumer friendly environment and will offer help and support to all
members of our partner brands. We will offer information into our offerings and products and we will
endeavor to offer the best customer service.

You and all other readers of this post may use one of the following contact
methods;

1. Call +44 (0) 870 143 2343
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: http://www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

By: Jennifer Parr

Jennifer Parr — Thu, 29 Jul 2010 17:17:08 +0000

I too fell victim to this scam when I booked a trip on lastminute.com. – I must have inadvertently clicked on the pop up that promised me £10 off my next purchase, but nowhere did it say that I had taken out membership of High Street Max (another brand owned by Adaptive Affinity) by doing this and I never got any emails with membership details etc. I have just seen that they have debited my credit card by £14.95. To try to cancel I have gone to their website (highstreetmax.com) and send a message asking for my account to be closed. Last Minute give a phone number for High Street Max in their FAQs (they’ve obviously had complaints) but I couldn’t get through on this since it asked for my membership number which I never received. We’ll see if the email works. Meanwhile I have written to Last Minute saying I will no longer use them until they stop their association with this company. What appals me is that this has been going on for years and there has been a lot of coverage – there was a story about it in the Mirror in 2008 (http://blogs.mirror.co.uk/investigations/2008/07/mysterious-credit-card-charges.html) – and they are still doing it.

By: Doods

Doods — Sun, 20 Jun 2010 10:13:55 +0000

Here is a TV clip from MSNBC in the US showinmg how this works

http://today.msnbc.msn.com/id/26184891/vp/33987109#33987109

By: Lancashire Lad7

Lancashire Lad7 — Mon, 14 Jun 2010 20:28:30 +0000

Like so many of you I received business cards from Vista Print using a Credit Card that I seldom use. As In my own mind I had no outstanding finance on this card I have not viewed my statement regularly online. now I find I owe VP rewards for services I did not sign up for but have also incurred late payment fees from my credit card provider also. Lesson learnt now the tricky phase of trying to stop the payments begins.

By: Sooziecats

Sooziecats — Sat, 12 Jun 2010 12:32:17 +0000

How I wish I had read this page 18 months ago! I too ordered the free business cards from Vista Print. I have no recollection of signing up for anything especially not with CLUBPREM. They have taken over £200 out of my account in the last 20 months. I know I was silly and should have noticed but a card transaction of £9.95 and since last October £11.95 is not really a something that I would have taken much notice of. I have emailed Clubprem and threatened them with Trading Standards if I do not receive a full refund within 10 days! fingers crossed.

By: Shadow-dat

Shadow-dat — Wed, 19 May 2010 16:40:20 +0000

I have just been scammed by lastminute.com and highstreetmax.com

I used lastminute.com to buy theater tickets in April, at the end of April I noticed a recurring visa transaction for £14.95 debited from my account. I called the number on my statement and it’s just an automated service, no one answers. I do not know any account details because I never received any, so I cannot cancel the service via email or on the phone. I spoke to my bank Nationwide about it and they say they cannot help. The only way to stop it is to close my bank account

By: Julie

Julie — Thu, 29 Apr 2010 15:57:32 +0000

Three payments per month, VP Rewards, Club Prem and Shopper discounts, I have tried for 3 years almost to stop these payments, cancelled my cards numerous times, it is not the card they use to take the money it’s the account number and sort code, only way to stop them is to close your bank account and open a new one..!

By: Angry !

Angry ! — Sat, 10 Apr 2010 17:43:56 +0000

Horror of horrors. I have just gone through 1 and a half years of statements and found Vprewards debits for £11.95 –a £200 robbery !I ordered and paid for business cards–no freebies and have been rewarded by this scam. I never received one email from them ‘signing up’–I have emailed them–(it took a while to find any form of email address) and will write to head office in US. I will never use Vistaprint ever again.