Consumer Issues Category

A quick consumer alert for anyone looking to buy an ASUS netbook from UK retailer Comet. It seems that there is an issue with the product information for the ASUS 1011PX netbook on the Comet website, as well as on the in-store tickets (at least in the two stores we checked). The Comet website clearly [...]

On the day that the Daily Telegraph is reporting that over 120,000 complaints have been lodged with Royal Mail in the first 3 months of the year, we thought you might be interested in the story of just one of these complaints, as one of our contributors has recently followed Royal Mail’s tortuous complaints procedure. [...]

If you have a problem with a Royal Mail service, the first step is to complain to Royal Mail Customer Services.(Details) If that gets you nowhere, the Royal Mail complaints process states that you next go to the Royal Mail’s Postal Review Panel, who claim to be “an independent review panel that will take a [...]

As a part of an ongoing dispute with Royal Mail about a business P.O Box, we’re keen to find out from our visitors if anyone else has had, or is having, problems with their P.O Box service not living up to expectations. If you or  your company uses a PO Box service for mail collection [...]

This website is in receipt of a formal complaint from Adaptive Affinity Limited in Edgware, Middlesex regarding a posting by one of our team in May 2007. We understand that they are calling for our original message, and over 190 comments from concerned UK consumers to be “removed with immediate effect”. Adaptive Affinity runs, or [...]

Warning – this was posted to one of our sites. This message looks genuine, but in fact contains two premium-rate numbers. Don’t be taken in by this message, reportedly from Emma Alexander at a london.com address. We’ve added this to alert others. “Hello, my name is Emma Alexander and I work for Royce Smith Services. [...]

Finding strange amounts of £9.95 that you weren’t expecting debited to your credit card in the name: Vprewards.Com 0845 26 1100Gbr ? This is from VistaPrint Rewards, and you probably accidentally signed up to their VistaPrint Rewards service, perhaps when ordering free business cards from VistaPrint. We found this, and are still having problems getting [...]

On Monday 11th December 2006, c2c introduced a new timetable, and passengers have been suffering the consequences. See the petition at www.petitiononline.com/c2c and our c2c forum for the latest.

Property firm Equity Asset Management (featured on our site, and more recently, on BBC Watchdog) has been sold by its parent company Mount Street Holdings – For details of the new owners, see our Johnson Cooper page.

Information on how to stay safe online, check your credit status, and protect your identity, now on our new Be Safe page