I didnt receive the phone and clearly today’s guy was completely unaware of the first phonecall that was made. He then started asking me my contract details again and rying to push a sale. I told them I had no intention of upgrading having researched them online and told him he was working from a shop in Oldham. He then gave up.

I have since spoken to O2 who confirm I am eligible for an upgrade but they have no association with 3D Telecoms.

I’ve since been in livechat with an O2 operative about this who seems keen on dodging my questions about whether 02 have any association with 3D telecom:

Welcome to O2. Someone will be with you soon.
You’re through to ‘Govind’

Govind: Hi I’m Govind. How can I help?
Michelle E: Hi Govind,
Michelle E: I’ve just got a call on my mobile regarding upgrading my phone handset – I don’t think it was from 02 can you check?

Govind: I’ll quickly check this for you.

Michelle E: A chap gave me some information about reducing my monthly contract to £27 with a new iphone 4 (white) for 24 months then put me through to the verification team – the guy who introduced himself there I think said he was from 3D telecoms? I hung up at this point

Michelle E: Also the call came up as blocked on my phone…

Govind: Thanks waiting.

Michelle E: sure

Govind: As I can see that you are eligible for upgrade.

Govind: And we were not there on call so please ignore the call.

Govind: So do you wish to upgrade your contract now ?

Michelle E: Firstly I wondered how this company got my number and knew I was due up for an upgrade – are they an associated company? The first guy I spoke to certainly gave the impression he knew all about me. It wasn’t until I spoke to the second chap that he gave the company name – not someone I’ve done business with in the past…..

Michelle E: secondly what upgrade options are available?

Govind: To know the deals for upgrade I need to transfer your chat to our upgrade team.

Michelle E: Ok

Govind: So shall I transfer your chat ?

Michelle E: can you confirm the association with 3D telecom?

Govind: I’m checking on it.

Govind: Thanks for waiting.

Michelle E: sure

Govind: As I can see that the call was not from o2 for you so it might be from other provider.

Michelle E: I *know* the call is from another \provider\. I want to know if O2 have an association with 3D telecom in anyway, ie are they processing contract renewals on your behalf and how they got my contact details….

Govind: No they won’t but they have just made the call by mistake.

Govind: So no need to ignore that call.

Michelle E: please see http://www.consumerdeals.co.uk/news/2013/01/cold-calls-from-3d-telecom-in-manchester.html

Govind: Okay.

Govind: Hold on…

Govind: Thanks for waiting. It was not done by us.

Michelle E: can you tell me how they made a call to me by mistake? knowing my contact was up for renewal?

Govind: I’m checking on it, So stay online…

Michelle E: sure

Michelle E: Im still here

Govind: Yup, I’m checking this with my manger.

Govind: Thanks for waiting.

Govind: As I’ve checked with my manager, your number was not given from our end.

Michelle E: can you confirm which subsiduaries, third parties and other contractors you are giving my details to please?

Govind: We have not given any details to any one from our end.

Govind: As I’ve checked all the details on your account.

Michelle E: Checking my account won’t help you confirm that.

Govind: Yes, we won’t give any details so no need to worry as we 100% sure for this. So now do you wish to know the best available deals on upgrade for you ?

Michelle E: Thanks for your 100% assurance.

Michelle E: I think I’ll be considering my other available options in terms of my mobile provision

Govind: Okay and even we offer best available deals for you on upgrade.

Govind: Do you want to check that ?

Michelle E: no

Govind: Okay.

Govind: As you wish.

Govind: Is there anything else I can help you with?

Michelle E: no. thank you.

Govind: It was nice chatting with you.

Govind: Have a Good Day to you and to your family :)

Govind: Take Care

Govind: bye bye :)

O2 has ended this chat session.

I’d be interested to hear from the previous poster regarding his employment at 3D and how they obtain their contact lists

I have called O2 and reported this, they confirm that they have no connection to ’3D’ and are investigating.

I’ve checked with 02 and my contract has not been renewed. I’ve checked my bank account and nothing has been taken, so not sure what’s going on. What was the point if its a scam?!

I’m away on holiday next week and feeling pressurised to find out what’s going on before I go. Not sure what to do?!

I’ve reported them to O2, if they’ve been impersonating O2 then O2 would love to hear about it!

They refuse to refund me and as I have now cancelled the payment, also refuse to allow me to logon to see what rewards I may be entitled to.

I NEVER sign up for rewards schemes (or scams!) and have never recieved a single email from VP Rewards due to the fact they used an email address that I have not used for years, that’s if it didn’t go straight into SPAM folder anyway. How can a company debit your card without having your express permission and furthermore increase the payments without permission?

Any suggestions? I have contacted Vista Print as I believe the ultimate responsibility lies with them for sharing my credit card details. I am also in email dialogue with VP Rewards who are refusing any help or refund whatsoever.

In the defence of the lady @ 3D she did not say she was calling ‘from 02′ and when asked she told me 3D. Seems to be offering a good deal but when 02 call me back I will see what they have to say.

Thanks for this post, given their clear lies to you I will not be speaking with 3D any further – legit or not.

I then put these details on all my stationery: leaflets, flyers, 2 types of business cards, internet adverts, press adverts and on my website. I have been continuously using these details for the last 5 years and to date I can estimate I have distributed about 10 000 items with these details on.
I believed these details were correct and I sometimes received letters addressed to this PO Box. The volume was very low.
About 2 years ago I was notified by my customer who had sent me some documents for translation and never got my answer. He sent 2 first class letters addressed to the PO Box and I did not receive them. I called Royal Mail and I was assured everything at their end was up and running and that they have emailed my local delivery office and everything was fine.
Later I was told by a customer that their letter was returned marked “gone away”. Again I contacted Royal Mail but I was told everything was fine.
In April or May a client sent two first class large letters to my PO Box. I never received them and lost this clients business. I called the Royal Mail again and complained. I was promised this will be investigated but it was not. I was also told to speak to my postman which I did.
In July 2012 I received letter from a county court addressed to my PO Box. In this letter the court informed me that a listing questionnaire I was supposed to fill in could not be delivered because it was returned to the court marked “gone away”. Since this was the second time this happened, I was even more concerned and called Royal Mail again to complain. The operator took the details and I was told somebody will deal with it. About a month later a person called Becky called me saying she will try to get some answers and she will call me back. She did not do either.
In mid-September 2012 another client called me saying that he had sent me a letter which I had not received. I asked him to re-send the letter which he did. I did not receive it either and lost this client’s business. On 24th and 26th September I sent 2 test first class letters to my PO Box. Yet again the letters disappeared.
So I called Royal Mail yet again on 2nd October. I spoke to an operator and informed them that I have had enough and I want to speak to their manager.
Some time later Mr. Antony O’Connor called me about my PO Box issue. We had a chat and I explained the situation I told him I was upset and dissatisfied with the service I was provided with for so many years. During the conversation he read out the PO Box details and I noticed that the details he had were different from the ones I had.
The only difference was the post code which in his records was CM24 8WT. He closed my case as resolved and offered me a £10 as a good will gesture which I did not accept. He also said that he can allocate me a CM24 9WT postcode or I can start using the CM24 8WT.
Since I lost all the trust with Royal Mail I called the next day and I spoke to Mr. James Clinton from the PO Box team who confirmed that the CM24 9WT post code does not exist and therefore it would be impossible to allocate it to my PO Box. So the only way forward it to start using the CM24 8WT.
I told him that this would mean informing all my clients of the change and changing all my promotional material, business cards and the websites which will come at a significant cost.
The next day a lady called probing me for the cost to replace the stationery.
It is very difficult to estimate the total loss that my business has suffered. I cannot quantify the letters I have never received and clients whose business I have lost.
All I know is that over the 5 years I have paid about £1 000 for a service which was unbelievably poor. I am very frustrated and disappointed with that.
I cannot believe that after so many phone calls nobody actually bothered to help me. Every time I called I gave the postcode as CM24 9WT. I remember that the operator could never find it and asked for my home postcode instead. I did not alarm me because I had no idea how the Royal Mail computer system works.
To add to the poor service I received, I can also say that I called numerous times to ask Royal Mail to change my title to Mrs. It was previously changed on some of your systems and I kept receiving letters addressed to Mrs A. Fiddler and invoices and other materials addressed to Miss A. Fiddler. All my calls were ignored. Surprisingly, it was changed last week after somebody finally took my case seriously and I even received a letter informing me of the change.

To sum up for the last 5 years I paid for the service, which due to Royal Mail’s mistake, I could not use. I lost business because of that and now I am left with thousands of promotional items with the non-existing post code printed on them.
On top of that I spent many hours on the phone to Royal Mail trying to rectify this problem and was repeatedly fobbed off. This caused a lot of frustration and nerves.
Please take this letter as a start of my formal complaint. I would expect any resolution to include reimbursement of a proportion of the service fees paid to date and compensation towards replacement stationery and changes to the website which I estimate to be about £120.00.