Adaptive Affinity Ltd - What They Do and How To Complain

Problems and Issues

A number of websites have given extensive coverage to consumer reports of unexpected credit card charges, most commonly as a result of purchases from Vistaprint (VPrewards), Flybe (Rewards First) or LastMinute.com (HighStreetMax)

Based on the complaints received from visitors to this site, and the experiences of one of the team here at ConsumerDeals, schemes operated by Adaptive Affinity rely on you signing up to a membership club that debits your credit card with fixed monthly accounts.

Trying to get out of an Adaptive Affinity scheme and trying to get your money back has been problematic for many.

One of our team unwittingly signed up to Vistaprint Rewards, and started to get debits of £9.99 a month. It took over three years, plus the intervention of the BBC Rip Off Britain team to get a refund.

There have also been reports following consumer concerns about schemes operated by Adaptive Affinity in: The Mirror, BBC Rip Off Britain, The Guardian , The Observer, the FSB Scamwatch and on BBC Radio.

Websites that list customer complaints, including the Daily Mirror and Consumerdeals sites have received threatening legal letters aimed at forcing removal of customer complaints about Adaptive Affinity schemes.

Some of Adaptive Affinity's schemes have been investigated by the The Office of Fair Trading (2009) and the Trading Standards Institute (2008).

Adaptive Affinity Schemes

You can find information on schemes operated by Adaptive Affinity on the following links:

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How to contact Adaptive Affinity Ltd

As a matter of public record, the address for Adaptive Affinity Ltd is:

Adaptive Affinity Limited is registered in England and Wales. Company number 0543004

How to complain to Adaptive Affinity Ltd

Should you wish to complain about charges on your credit card statement from one of the schemes operated by Adaptive Affinity, in the first instance, contact them using the above address or phone number.

In the event that your complaint is not resolved via this route, we have been advised that you should contact David Forest, the Managing Director at Adaptive Affinity Limited's Head Office:

If you get no satisfaction from Adaptive Affinity, contact your local Trading Standards, or the Office of Fair Trading.

If you've been adversely affected by a scheme operated by Adaptive Affinity, you may also want to contact the media. A scheme operated by Adaptive Affinity was covered by the BBC Rip Off Britain programme at the end of 2010, and The Mirror newspaper has reported on their practices twice. Maybe start with BBC Watchdog Got A Story and BBC Rip Off Britain.

Background

Adaptive Affinity Limited was previously known as VERTRUE LTD. They are the European division of US firm Vertrue Inc.

More information

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Adaptive Affinity Updates

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