Vprewards.com on your credit card?
Finding strange amounts of £9.96 debited to your credit card in the name: Vprewards.com 0845 26 1100 ?
This is from a firm called VistaPrint, and you probably accidentally signed up to their VistaPrint rewards service, perhaps when ordering free business cards. We found this, and are still having problems getting a refund.
Our suggestion is to send a fax to: 0870 143 2344 , or an email to enquiries@membersavings.co.uk. You can also ring 0845 026 1100. We did this, and were promised a refund. Instead of a refund, we got further regular monthly debits...
This is from a firm called VistaPrint, and you probably accidentally signed up to their VistaPrint rewards service, perhaps when ordering free business cards. We found this, and are still having problems getting a refund.
Our suggestion is to send a fax to: 0870 143 2344 , or an email to enquiries@membersavings.co.uk. You can also ring 0845 026 1100. We did this, and were promised a refund. Instead of a refund, we got further regular monthly debits...
Posted by Pete @ Saturday, August 11, 2007
74 comments
74 Comments:
I have just found a debit of £9.95 on my statement. i told them that I did not want to subscribe by email. I am furious. I will get on to Amazon who included their card in their mailing. maddened
Hi. The same thing happend to me. £9.95 was taken out of my account after I'd received some free businss cards (paid postage only.
Rang my bank who gave me vprewards number. 0800 028 8251.
Spoke to them and they said I'd requested membership which I hadn't! Said they'd refund the money in 2 days. The cheek of it.
During the many many pages of waffle during ordering the cards, there was obviously a small box which you have to either tick/untick to not become a member but it must be so small that it's unnoticeable. It's wrong that these companies can unknowingly gain revenue from unsuspecting people and have £1000's of innocent peoples money making interest in their accounts while we have to go through costly phonecalls etc to redeem back our monies that they've taken off us for stuff that we didn't order.
Also beware, when you dial the 0800 number, you are faced with a series of options all spoken in an American accent so presumably the company's based in America so DONT use your mobile to contact them.
I will check if my payment has been returned, if not my bank will look into this.
Also MADDENED.
i have been charged 9.99 two times every day since may and i have contact the bank they have refun me the money but they seem not to be able to stop them if you have aNY SUGESTIONS PLEASE GIVE THEM TO ME YOU CAN CALL ME ON 07947483126 VITOR
I to have had 3 debits taken from my credit card account allegedly because I agreed to these payemnst when I bought busines cards online from Vistaprint. This is a rip off as I never did agree to this. I have been promised a refund and I wait to see what will happened. The VP rewards representative gave his name as |Ben and said that thier addrss was at P.O.Box 587 Edgware Middlesex HA8 4DX. The contact telephoen number is 0845 6722002
I am so glad I found this post!! I have had 3 debits on my card for £9.95 from "VPREWARDS.COM",even after phoning the number and going through the automated system for cancelling.I had no idea who it was,the number doesn't tell you!!
I am furious,I definatley didn't sign anything by accident,I will phone my bank tommorow,and now I will try request a refund,but by the sounds of it,not easy.
How many more un-suspecting people are out there??
Won't be using them for cards again!
I bought some business cards from vista print back in march and on my statement i had two lots of £9.95 come out eavh month I emailed them and said i never signed up for this and requested a refund however only got one lot refunded, now when i try to claim i can't log in as i don't know my password!
i have paid these crooks £9.95 four times, i phoned my bank and they told me to contact vista print and ask for a refund, i did this and they have promised me to pay it back within 7 to 10 days the bank said to contact them if they dont pay it back and they will freeze my card to stop the payment to them
I purchased free cards last month and just noticed a £9.95 debit from my account. I think I will cancel my card. I have asked for a refund and to close my Vista account. I have noticed that they only except legal claims through the courts of Bermuda??
Not many honest company's set up thier legal affairs in Bermuda
i am on hold right now waiting for some results.... person on phone said i must have unticked a box offering refunds for 10$ a month membership fee...very sharp practice!! will cancel my credit card today if i dont get any joy. credit card co said they cant block the transactions. anon
Can any of us take further action on this (ie Vistaprint)? I followed the trail and rang the membership services number and 'cancelled' membership. I was told by 'Lesley' that the memebership would be cancelled immediately and that I would be given a refund for the past two months. I said I wanted it all back!!!
Apparently you are supposed to be entitled to discounts on Marks and Spence, Boots, Comet online shopping! News to me!
And how come they can take payment from your card so that it appears on your statment as a card payment?
This has to stop - does anybody have any legal contacts? I know that they will say that when you complete te survey, you sign up but there must be a loophole for us honest fools who have been caught out! Maz
Yes me too! I have had 4 debits of £9.95 from my account and didn't know what they were for. My partner had ordered some free business cards back in April and unwittingly agreed to a months free trial, apparently they send you an email offering one months free trial then you have to unsubscribe within 30 days if you do not wish to continue with the membership which is £9.95/month. Unfortunately I don't think I will be able to claim a refund as the email was sent to an email account my partner set up for his DJing which he no longer uses and can't remember the password, so I can't check to see what was in the email. The free phone number is based in America so you need to ring during office hours (America time) but the number I have just used to cancel our membership is 08456 722 002 and is a UK office.
I ordered business cards from vistaprint and a year later have still had amounts taken from my bank account - £9.95 a month - have cancelled whatever it was they say i signed up to (which I did NOT) but will now take it as far as I can. this is an absolute scam.
on hold to vp right now and where is the call?? hopefully not Bermuda. missed it on credit card since May. Thsy promised to refund all in next 2days. (then I asked her where I was calling and she said.... Jamaica. eek... on my mobile!!)
Heather
Dont B taken in with free this and free that,nothing is free today as I have found out to my own cost.And to try and cancell ones member ship is an impossibility,what whit automated answer messages,what has happened to the human voice and personal touch.
A Dissgrunteled customer
I found my self in the same mess. Banks cant do anything and even if you cancel your card you are not safe.
all i can say is bug the company until it is cancelled. Theres no other way so far.
shelim
Yet another victim. I have had two payments of £9.95 deducted from my credit card without my consent or knowledge. I did not subscribe to anything from this disreputable company. I did however order a "free" item several months ago and paid £3.25 for postage WITH MY CREDIT CARD which is how they obtained my details. This scam must be stopped. I have found it virtually impossible to get a refund and am on the verge of giving up. I have cancelled my credit card completely. I do not want a new one so hopefully this will prevent them stealing any more money from me. I have also contacted Watchdog, Martin Lewis and my local Trading Standards Office so hopefully this despicable scam can be ended sooner rather than later.
Hi there, I have been debited with 2 amounts one of 9.90 and another of 29.90.
My credit card company have told me to pay the amounts and have assured me they will get the matter resolved. At no stage did I sign up to any offers and hand over a blanket direct debit mandate. The card company have also stopped HighStreetMax.com taking any further payments.
i also with many others had 'free' items from vista print, i had a number of direct debits from Vprewards, and also from dldguide.com, amounting to £73.31. i immediatly spoke to my bank and cancelled everything i also will inform the bank not to let any amounts to go out to any of these companies,sorry to hear of all the other people being scammed but at least together we can fight them!!
This post has been removed by the author.
i have been sniched 2 . 4 same amount twice .dose any 1 no how 2 stop it. i called them and they said 2 me ok i will cancle and money returnd in 48 hours mmmmmmmmmmmmmmmmm. then i called my bank and they say the only thing they can do is give them there 48 hours if not returnd call them once more and if they say the same again u have to tell them ur bank is ging 2 put a fraud report in . now i have to wait and c what happens ................HELP ME ANY1 PLZZZZZZZZZZZZZ
I have just discovered I have been robbed by Vistaprint. I read the posts here and phoned the 08456 722002 number and got through. They say they will refund 1 payment, I won't hold my breath. My bank says they can't stop the payments so I suggest we all change our card numbers.
Good luck everyone.
Penny
Hi,
I've just heard from my bank that even if I change my card number, as it's visa the company can still claim money on the original number. If you manage to contact Vistaprint and cancel the payments and they still take money, then your bank can take action. I think I will take this to the press.
Penny
hi i am another unlucky one three times so far at £9.95 each time .my husband got some :free buisness cards: i have been getting debits from my bank account but only just workrd out who it was going to so far no joy in getting through they just say all lines are busy help anyone paula
How To cancel
You should have had a email from vista, telling you your membership number at around the same time as your order. you need this number and your post code.
This is the email that I recivied from Vista after I had placed my order, which I keep in a folder on my PC.
The last part is the information that you require for cancellation of the rewards programe, if thay still charge you after you have canceled it, then you can inform your bank who will refund your money, as it would have been an unauthorized payment, but please keep ALL confirmation emails, just incase you need then at a later date, I keep mine for a year..just incase!
Dear ?????????????
You currently have a membership with VistaPrint Rewards SM , which gives you access to incredible savings at many of the UK's favourite retailers and service providers. You can save £££' in Homebase, Boots, Virgin Megastores and JJB just to mention a few. And best of all, you have immediate access to all your money-saving benefits.
You can access all of your fantastic benefits online at: www.vprewards.com
If you are completely satisfied with VistaPrint Rewards and want to continue saving; simply do nothing and your access to great discounts will automatically continue.
[ NOW THE IMPORTANT BIT ]
If you wish to terminate your membership simply login to www.vprewards.com with your member ID and postal code and click on the "My Account" link. Select "Membership Status" and follow the instructions on the website.
This does work as I have used it.
Good luck.
you can go into your account details and press help at the bottom of the page then look for what are vp rewards and you an cancel from there
tilly
Please help.. i tried the above methods to get cancel this crap and i cant find the link
'membership statuts' anywhere i've tried to click everywhere on the entire screen! i then went into 'help' and i just tell me to click this mysterious memberhip statuts link that i cannot find!
please help.. i am a fellow scam-ee
I have just discovered that two payments have been take from my credit card for £9.95 from VPREWARDS.com. Recently I purchased business cards and T shirts from Visaprint and I unknowingly must have ticked a box to get future discounts, this is what triggered the payments of the same credit card that I used for my purchases. I finally got hold of a lady called Donna Robinson on 08000288251 she has promised to cancel my rewards program and refund my 2 payments. My credit card company are investigating my complaint and will not allow payments again until they report back to me. Wish me Luck
Debit no. 5 about to be taken from my credit card. Numerous emails to VPrewards, several calls and letters later, my credit company have stated much the same. Today I was given the tel number 0800 0288251 so I have just been speaking to them. I have been given assurance that my cancellation will be dealt with immediately but will take up to 5 days to go through. I will be receiving back 9.95 for each month since my purchase of invitations back in June. These credits may not show for the next 2 statements. My fingers are tightly crossed! (The person I spoke to informed me that one disgruntled customer had recently been fully reimbursed a years worth of membership fees!)
I have found that some crowd called DLDGUIDE.COM have taken from my Credit Card account the sums of £5.95 and £67.73 which I consider to be theft.
I did not order anything, I did not receive anything and the only people I have divulged my Credit Card number to is Amazon.
How do I recoup this? Are these the same people as Vprewards? Although a pensioner,I am not overly concerned as I believe the people who do this will get whats coming to them. No one escapes!
I've just gone through my bank statement to find that a card payment of £9.95 has been taken by vprewards.com. If I do not get my money back then threatening vistaprint with public humilition might be the next option. I might contact Watchdog. They operate in a very underhanded manner. I am usually very careful about looking out for these 'traps' when making purchases and it looks like vp have managed to catch me out. NOT HAPPY! I'll bet they are not adhering to regulations and trading standards would prob. be interested in the means and ways that vp operate. Anyway, I shall be contacting vp tomorrow to see what they say and will expect my stolen funds to be returned. Free business cards my ar**!
You are wasting your time contacting Watchdog - they just don't seem interested in investigating this scam which it would seem has been going on now for quite a few YEARS and nothing or no-one has done or is able to do, anything about it. I contacted my local trading standards office who were helpful but got the same response as my bank which was YOU SUBSCRIBED TO A REWARDS SCHEME and therefore they are unable to stop payments being "stolen" from your account. Despite having no knowledge of subscribing to this scheme and looking at all the forums and the hundreds of people who have been scammed and are being scammed on a daily basis, it is highly unlikely that we all inadvertently "subscribed" to this scheme. It is theft pure and simple. This company are unscrupulous, underhanded, devious and are conning people on a daily basis. If anyone can stop them I would love to know WHO and better still WHEN???
I had the same problem - two (so far) deductions of £9.95. All this AFTER I unsubscribed, following weeks of endless mail-shots clogging up my mail box. What the hell is Aamazon doing dealing with these guys? They are very slick but are pissing off a lot of good Amazon customers. Have been promised an email confirming I would get a full refund with 7-10 days.
Have just got one - "thanking me for my order". Thanks "Terry" you are a complete tosser. Time to reach for the lawyers....
I to had 2 similar amounts taken from my account £9.95. I have just contacted them on 080002882513 and I am apparantly going to get an e-mail within 24hours confirming cancellation of this sham and the money will be refunded to my account. Watch this space!!!!!!!
I ordered some free business cards in November 06 prior to travelling overseas for several months. I have now returned and find a total of £121.40 deducted - without my permission or a direct debit agreement - from my account since Dec 06 (£9.95 per month until this month's Visa statement for which the amount has increased from to £11.95. I have cancelled my 'membership' (luckily having kept all emails from the company) and am awaiting a refund, though by the sounds of it, that may be some time in coming. I just feel like a mugged mug!
hi folks
i am embarassed to say that i have not been checking my credit card statements untill tonight, only to find that some bas***d has been taking money without my permission just because i bought some cards[ not free ones]
i am a barrister in england...
please contact me through this page... lets see if we can stop this crime
You won't be able to stop these b......s because apparently it's LEGAL - so they say. I wish someone could put an end to their rip offs but after quite a few years of this scam no-one seems able to. It would be fantastic if YOU could!!
Just seen a debit on my statment for £64.07p by DLDGUIDES.COM ?????
Was immediately concerned as I don't know the name, so googled it and am even more concerned now having seen these posts. Help! Can anyone advise what to do?
Well looks like i am also a statistic, i noticed this VPREWARDS for ages but thought itwas affiliated to my virgin gym / card, seems not and 9.95 has been taken out my account for over 2 yrs !!! I cant help but giggle, i have called them and managed to get 3 months back, i will not be stopping there though. I will make this my new yeards resolution to nail these rip off artists. I have emailed everyone i know and also about to post to facebook etc, this is madness. I have no recollection of signing anything for this service, i feel we are not alone, the lady on the phone seemed to have an answer for everything i asked...
Anyone have any ideas how to stop this and notify others?
I also have had three payments taken out! Tried without luck so far to contact the various telephone numbers I have found via this blog! Like many others will NEVER use Vistaprint again!! When I get any refund - I will add details here! Anon.
Just found out an address to contact for this scam:
Vistaprint Rewards
PO Box 587
Edgware HA8 4DX
also their website is
www.vprewards.com
Anon
ADAPTIVE AFFINITY LIMITED
WISTERIA CAVENDISH HOUSE
369 BURNT OAK BROADWAY
EDGWARE
MIDDX HA8 5AW
Company No. 05493004
just by chance i came acroos this web page after looking at my bank statments and realizing i been scammed from my account. i just want to say thanks to everyone on this page. i read every comment and the advice given varied and gave me many options. Here is what i did. i phoned the freephone number for vprewards 0800 028 8251. explained and cancelled the account. that i never knew about with the promise of a closed account and a refund x 2. Then i phoned the bank and told them and they will investigate. i have not stopped my card. as the bank wants to see if it happens again. if it does in feb 08. the bank are now aware of the fraud issue and will phone the company direct. If no refund from vprewards, the bank will pay all my losses back. i hope this helps anyone. But again it was only by chance i went over my statements. vistaprint was used once and this is what you get. they are bad monkeys.
I too have been scammed. I contacted my bank instantly (Natwest) Who were very helpfull. They gave me a number to call to ensure the cancellation with vprewards 08445 6722 002.
I spoke to a bloke called Andy who apologised and advised me that my membership was now cancelled and that I would get a refund. I even had an email to confirm the cancellation.
But low and behold on the 7 Jan another payment came out. I called my bank again who are sending me a form to fill in. Apparently they cannot stop them from taking the money out, however they can reclaim it, and each time they claw it back vprewards will get a fine (when they told me this it made me smile) ... so hopefully after a few fines vprewards will stop trying to take money from my credit card.
I have found 4 transactions on my credit card for £9.95 for which I never signed up to.
I have replaced my Barclaycard and the bank will ensure I receive a refund.
Same Happended to me. i checked my online statement and there was VPREWARDS.COM taking £9.95 from last three months!!!! I rang on 0800 028 8251 and told them i didnt request any membership. they apologised to me and said my membership will be cancelled and i will get refund. i received an email sayin that my membership has been cancelled in like 2 sec after i put the phone down. Then i rang my credit card company and told them this happended.... they said they will send me a form to fill in and then they can stop any future payments from VPREWARDS.COM or Vista Print.
Now lets see if i get my refund in 2 days!!
Same Happended to me. i checked my online statement and there was VPREWARDS.COM taking £9.95 from last three months!!!! I rang on 0800 028 8251 and told them i didnt request any membership. they apologised to me and said my membership will be cancelled and i will get refund. i received an email sayin that my membership has been cancelled in like 2 sec after i put the phone down. Then i rang my credit card company and told them this happended.... they said they will send me a form to fill in and then they can stop any future payments from VPREWARDS.COM or Vista Print.
Now lets see if i get my refund in 2 days!!
I have also been scammed by this company.How I was put in touch with them was I had a leaflet in with something I orderd off amazon and it was for a free address stamp which I sent for.cost me over £3 on postage.Then I went to Austrlia to visit my son's and went I came back there was at least 5 x £9.95 on my credit card bill.I rang my card comapny to tell them to stop any more payments being made.I also emailed this company.all I got back was 2 £9.95.No matter how many times I email them they never answer.So now i have sent a scathing email to Amazon about who's leaflets they put in their orders when sending them to people.Amazon said they have sent my email to the relevent department.So maybe if such firms as this stop putting anything from that firm vista prints in with ordered goods the scammimg might stop.I know for certain i did not sign up for anyhting and certainly have not bought anyhting off them.So a free stamp must have cost me over £30
Ann Cook
vprewards also told me they would take me off their mailing list but I still get mail off them.
Ann
just realised that they very kindly deducted 5 months from a credit card that I no longer use (but have a balance on). Rang 0845 6722002 and spoke to a very nice lady who said she would emial HQ in America and get them to investigate it and would ring me tom. She sould see that I had cancelled ages ago, well over a year ago.
See if she rings and let me know whats happening!!
we got ripped off via last minute.com, we are now trying to retrieve 14.95 a month they have been stealing in the name of vistprint, amex have been very helpful though.we will never use lastminute.com agian.simon
I found debits from my VISA account for £14.95 each month to company called HIGHSTREETMAX.com these started in July - and I used lastminute.com in June... hmmm Lastminute claim that "High Street Max is an external company who is offering existing lastminute.com customers who register with them 10.00 GBP cash back offer." I didn't register with them - but still got stung. I reported this as fraud to my bank (Co-op)who have refunded me the last 4 months of debits - so hey there are people who have lost far more to these crooks - but I also cannot risk using lastminute.com again, if this is the sort of thing they introduce their customers to - shame because otherwise they have been good...
I've had the same with High Street Max - I've been trying to work out when or if I ever signed up with them. I used lastminute.com in October - first payment appears to be in November. I'm now goin to try and claim the money back. How can these people get away with it???
I ordered business cards from vista print and apparently clicked on a banner or something which joined me to Clubprem.........certainly didnt realise i had done it. I have just noticed a debit on my bank account for 9.95. i have cancelled my so called membership online and over the phone following their prompts. I am not convinced they wont try and take money again so have contacted my bank and hope that by cancelling my card so cant!
Hi, the same thing has happened to me on my business account. My acountants are just completing my annual figures and low and behold they have been levying charges since March 2007! Charges recently appear to have increased to £11.95 and this month £13.95. The card they are using has now been cancelled and a full refund claim has been made to Vista Print as I believe they are fully responsible and I mistakenly thought they were such a professional company. Now I know how they fund their cheap printing offers.
I have also referred the matter to my bank's fraud dept and I will be contacting my local Trading Standards Office tomorrow morning.
Hi
Further my message at 7:54, my complaint went off to VP at 19:33 and was duly acknowledged with an auto response at 19:36. At 20:20 I had an another automated e-mail cancelling the subscription I never took out and at 22:22 I received a further e-mail containing a full apology along with a promise of a full refund within the time it takes for my next two bank statements to be issued (60-days) - lets wait and see, however, you can rest assured they will be chased within 7 working days and not allowed 60-days to make the refund.
Finally, you might like to read Vista Prints attempts to justify their underhand dealings - pathetic really!!!!!
http://www.vistaprint.co.uk/vp/help/NTRBilling.aspx?GP=4%2F17%2F2008+2%3A57%3A25+PM
Ill update you as to my progress with the charges recovery.
Hi I have just checked my account online and found a £9.95 charge from VPRewards.com, having noticed this a couple of times on my account I never thought to check it before but I went on to the website today to realise that it was in fact to do with Vista Print. I looked back on my statement and these monthly charges go back as far as December - I will have to check the hard copies of my statements too as online it only goes as far as December. I haven't contacted Vista but I phoned Visa and put in a fraudlant claim they are stopping my card now so no further payments can be taken out. Do you think I should also contact Vista print? Or just leave it up to the bank now to get my refunds?
hi i have had the same problems. i noticed they took 11.95 out of my account twice in one week im not sure how long they have been doing this. i rang them an they tol me the same things. this is well out of order. im in the process of getting this stopped.
I cannot believe that they have been taking this money out of my account since october 2007. Same as every one else ordered business cards, paid p/p. The only reason it has come to light is that I have not used my card this week, phoned this number to be told I am part of a club??? My bank is now going to investigate this for fraud, all £71.13.
I have been charged for membership of highstreetmax since I booked a flight with lastminute.com.It took quite a while to find out what it was all about and I received an e-mail saying that I had clicked an icon about highstreetmax during the booking process.This automatically enrolled me as a subscriber and gave authority to use my debit card.
I have spoken to my bank and they are investigating.Because the amounts have varied from £9.95 to £8.95 to £11.95 and have been collected on different dates each month this counts as DECEPTION.No trading company which had willing subscribers would need to do this.My husband works in finance and we know quite a few people with legal experience so don't be surprised when you see a TV report if I do not get a refund.
Hi All
Well having complained and requested a full refund on the 17th April - to my surprise, all the amounts taken by deception have been refunded in full by 23rd April.
So if you're still chasing a refund try e-mailing:
ukcustomercare@vistaprint.com
and these words in your e-mail requesting a refund may help things along:
"I have from time to time used your printing services, however, at no time have I authorised you to pass my details, let alone my credit card details to a third party nor have I given authorisation to VPRewards / Vista Print to take these payments from my card.
I have never received any correspondence from either VPRewards or Vista Print regarding these arrangements, which is even more surprising considering how frequently you send out promotional / marketing e-mails."
Good luck with your attempts at refunds and by the way, Vista Print wont ever be seeing my business again!
I looked at a credit statement of account I no longer use but kept for emergencies since June last year when I used it for business cards with VISTA print - I noticed that since June to date 9.95 was deducted from account for which I was informed that I was responsible for agreeing to the terms. They have offered to refund 5 months money - any idea how I get all my money
The same has happened to me too!! I havent managed to look through all my statements yet so i dread to think how long its been going on for. Ive found 6 so far! I have emailed them and am still to get a reply. I am taking this to Trading Standards and Watchdog and I suggest everyone else do the same. If Watchdog get enough complaints they will broadcast it!!!
VP Rwards???what a joke.I saw an entry on my credit card statement for £9.95..did not take any notice until my Wife queried the amounts going back to the middle of last year.I called the cerdit card company...who were not surprised to hear the name of VPrewards and suggested I called them to resolve the problem...as most of you are aware you listen to a recorded message (american) and don't get anywhere..I then cxalled 0845 6722002 and spoke to a person called NABILA and explained that her company was operating a SCAM,,she siad I was entitled to my opinion and to cut a long story short they will refund some of my money within 7-10 days...not holding my breath...what a bunch of theves....Joe (Hornchurch)
andrew millet is behind this scam - i spoke to him to day have payed about £300 to vprewards , should have cheaked my statments--andrew millets adaptive affinity uk--google him he has info and contact details on the net ,i will hassle him until he gives me back every penny-- you should do the same.he works in edgwere london -so he can be found - his website even has his picture.
Hi. I have just notice that 3 payments of £9.95 have been deducted from my account without my consent by a company called Vprewards.com and PEI European Region. After each payment the telphone number 0845 026 1100 is listed. Rang the number and had to wait for approximately 20 minutes before someone answered. Eventually someone with a false American accent answered with the name(Shenika Grant) and told me that I signed for a special membership deal when I purchase business cards from Vistaprint back in October 2007. What a lie and a scam. They must be stopped. After much dilberation I was told that my membership has been cancel and that I will get by money back - I will check my back account and contact my bank. I am totally pissed with this!!! Please tell everyone to read the small print and don't do business with Vistaprint.
from UK:
Phoned 08456722002
no reply..
phoned 08000288251
American lady
Phoning, probably like so many others, to complain about VPREWARDS taking out unauthorized amounts out of my account. I haven't filled in any direct debit mandate. Since 23 Jan 2008 £9.95 has been taken.
*SURPRISE* she actually made it easy.. kept on hold but said account now closed, refund in 2-3 days and shown on statement in1-2 bill cycles.
Now to see if this is true!
Good luck all!
quick update:
tried to log in and came back error...
Hope this means things go as promised!
I also found out that I had been billed four times! Luckily after reading the comments I phoned the Ameriacn number and spoke with a lady (who must have heard this so many times) withing seconds of dialling. She assured me I could cancel, explained why I had receieved the memebership and has promised to refund all payments. Lets see.
FYI-after ordering if you simply close the pop up taht signs you up to the program. If you do not want to be part of it apparently you have to click no thanks, sneaky huh!
I have also found out that they have been taking money from my account using vprewards.com and clubprem.com. Considering I purchased only once from Vista Print over 14 months ago Im confused why after 12 months they have decided to take membership payments and that they are taking them under two different companies for the same scheme. Im not interested in their membership scheme!
No luck with the contacts. I have emailed and phoned so now Im going to try a fax and send a letter via registered mail.
Rather annoyed about the time and effort taken to date to try and resolve the issue!
I suggest people avoid using vista print and try printing.com as it will be safer and cheaper in the long term!
Hi,
I accidentally signed up to this scheme too, and had £9.95 taken from my credit card for the last 4 months. I phoned the number 0845 026 1100, and got straight through. I phoned late afternoon, as the number is in America, and I guess the time difference with the UK means you might not get through in the morning. I calmly explained that I had not intended to sign up, and had never received any e-mail or other confirmation of having signed up (or how to cancel the subscription!). I told the person, again very calmly, that in my opinion this was extremely dodgy, and if the money was not refunded I would never purchase from Vistaprint again. She immediately offered to refund the last month, so I said I expected the full 4 months back. She put me on hold for a few minutes, then returned and said this would be refunded within 5 days. I asked for her name as a reference in case of problems, and she did give me her name. I checked my credit card just now, and a full refund has been given. It was relatively easy to get the money back, though of course I am not happy it was taken in the first place! I hope others will be lucky enough to get a refund too.
Seen this last week in the Sunday Mail section called 'The Judge'. Had my statement today with a payment of £9.95 off it, like thousands of others! Read quite a few comments off sites that have said they cancelled their accounts as it's the only way to stop them! It is a new business account, so nothing really in it, called the bank, who said to call the disputes helpline, they will write to the companies involved but said even if i close the account they would continue to pay then(out of a holding account fund?!)mad!!! as they are card payments and not direct debits!! how do i stop them? will go and see my bank in person as i don't believe they can't stop payments from an account that wouldn't exist!!!?
I noticed vprewards.com on our bank statements each month for £9.95 and assumed that my partner had a regular payment for vitamins or something. Having googled the name I realised we too had been scammed. We paid for some business cards last October 2007 and the scumbags have been taking £9.95 every month since. I never signed up to their club knowingly and after calling them have been told they will unsubscribe us and reimburse the payments within 3 days. Their email of confirmation has not yet been received so I am holding my breath. I phoned the bank (our joint account) and they cannot do anything. We would effectively have to close our joint account, switching all our direct debits, standing orders etc a right hassle for us in order for them not to take this any more.
I noticed money being taken from my business account after recently purchasing business cards from vista print, 2 amounts of £9.95 I called phone number but never actually got to speak to anyone, I e-mailed them, got no reply so I e-mailed vista print directly, still no reply, so I just cancelled on the vista print website. To my amazement I received a full refund 1 week later, so I don't know which e-mail worked but I am so pleased to have got a refund. So keep trying and hopefully you'll all get refunds.
Hi just found the same £9.95 debit on statement, and phoned the 0800 028 8251 no spoke to someone called Nora who promised a cancellation e.mail (which has just come) and a refund in 1-2 months (which my bank says is laughable). Have cancelled the debit card I used to pay with and hope that that will stop it and that I do get my refund, have warned lots of other people!!!
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